Alternative Dispute Resolution (ADR)
As an independent trader we stake our reputation on the quality of workmanship which we always seek to complete to a high standard. However, should any customer not be satisfied in any way with the work we have undertaken and wish to make a formal complaint, which must be in writing, we will seek to deal with your complaint to your satisfaction. If any customer is not satisfied with outcome of the complaint then you can refer the matter to the Ombudsman Services for their attention.
J. D. Home and Garden Services is a member of the Norfolk Trusted Trader scheme. In partnership with Referenceline, Norfolk Trusted Trader offers independent dispute resolution through Ombudsman Services. We will endeavour to resolve any customer disputes fully and fairly through our own internal processes. In the event of a complaint not being resolved we will write a final letter to you called a "deadlock" letter. This letter signals that we have reached the end of our internal complaints procedure and that you may now progress your issues to Ombudsman Services. You can also contact Ombudsman Services if you have not received a deadlock letter within eight weeks of your complaint. The contact details are:
Telephone: 0333 300 1620